Refund and Returns Policy
Effective Date: 02/03/2020
At ConstructMyPlan, we strive to provide high-quality construction plans and resources. Due to the digital nature of our products, all sales are final. However, we are committed to customer satisfaction and will assist in resolving any issues related to your purchase.
1. No Refund Policy
Since our products are digital and instantly accessible upon purchase, we do not offer refunds or exchanges. Once a digital file has been downloaded or accessed, it cannot be returned.
2. Exceptions & Issue Resolution
While refunds are generally not provided, we may consider exceptions in the following cases:
-
Duplicate Purchase: If you accidentally purchase the same item twice, contact us with proof of payment, and we will review the case.
-
Incorrect or Corrupt File: If you receive a damaged, incomplete, or incorrect file, please reach out within 7 days of purchase, and we will provide a replacement.
3. Order Cancellation
Orders cannot be canceled once completed, as digital products are delivered instantly. Please review your order carefully before making a purchase.
4. Customer Support
If you experience any issues with your purchase, contact us at support@constructmyplan.com. Our team will work with you to resolve any problems.
5. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.
For any further questions, please reach out to our support team.